Cara Frank, Acupuncture, Inc.
Office Policies
Cancellations & No-Shows
We ask that you give us at least 24 hours’ notice if you need to cancel or reschedule your appointment.
In the event of late cancellations (less than 24 hours before your appointment), we will charge the card on file.
No-shows will be charged the full appointment fee, except in cases of genuine emergency.
New patient appointments must be paid in full at the time of booking. If payment has not been received 24 hours before the appointment, the booking will be removed from the schedule.
Returns & Exchanges
We accept returns on unopened supplements and products purchased in our office. Products must be unused, in their original condition, and in original packaging. We are not able to process returns after 30 days.
The following items are not eligible for return:
• Custom herbal tinctures
• Refrigerated products such as probiotics
If you receive a product that is damaged, we will replace it. To request an exchange for a damaged item, email us at cara@carafrank.com.
All returns require a receipt or proof of purchase.
Shipping & Returns
To return an item purchased online through China Herb Company, call 215-546-5780, or email info@chinaherbco.com
Customers are responsible for return shipping costs. Original shipping charges are not refundable. A 15% restocking fee will be deducted from the returned product.
Refunds
Once we receive and inspect your returned item, we will email you to confirm receipt and let you know whether your refund has been approved or declined.
Approved refunds will be applied to the original payment method or can be added to a credit balance on your account. If you have questions about a refund, reach out to us at cara@carafrank.com
Packages & Memberships
Treatment packages are valid for one year from the date of purchase.
Refund Policy for packages: In the event that you would like a refund, Six Fishes will deduct the full price of treatments used, before discounts from the package cost plus a 10% administrative fee. The remaining amount will be refunded to you within 7 days. Payments made by credit card will be refunded to your credit card. Payments made by check will be refunded by check.
Memberships at Cara Frank, Acupuncture Inc are billed month-to-month and require a minimum 3-month commitment. After the initial 3 months, you may cancel at any time before your next renewal date.
Terms of Service, HIPAA Notice & Privacy Policy
About These Terms
These Terms and Conditions ("Terms") are a legal agreement between you and Cara Frank, Acupuncture Inc. By visiting or using our website at https://www.carafrank.com, or any app we may release, you agree to follow these Terms. If you don't agree, please don't use the site.
We may update these Terms from time to time. Continued use of the site after changes are posted means you accept the updated Terms.
To use our site, you must be at least 18 years old or have a parent or legal guardian who has read and accepted these Terms on your behalf.
Your Responsibilities
You are responsible for having the necessary device and internet connection to use the site. You're also responsible for any fees (like data charges) you incur while using it. You agree to provide honest and accurate information whenever you fill out a form or communicate through the site.
You may use the site for personal, non-commercial purposes only. You may not reproduce, sell, or exploit any part of the site's content without our written permission.
Our Content & Your License to Use It
The content on this site is protected by copyright. We give you a limited, personal, non-transferable license to browse and use the site. That license can be revoked at any time. You may not remove or alter any copyright notices on the site.
Health Information Disclaimer
Nothing on this site is medical advice. The information we share is for general wellness purposes only. Using this site does not create a doctor-patient relationship. Always talk to a qualified healthcare provider about your specific health questions. We are not responsible for any decisions you make based on content found here.
Purchases & Payments
All products are subject to availability. We reserve the right to limit quantities or cancel orders. Prices may change at any time. You are responsible for any taxes or duties that apply to your purchase.
By placing an order, you authorize us to charge your payment method for the full amount, including applicable taxes and shipping. If your card is declined, we may try again. Your card issuer may share updated card details with us to keep your account current — contact your issuer if you want to opt out of that.
If a charge is reversed by your bank, we may bill your account through another method.
Account Security
Some parts of the site require an account. Keep your login information private. You are responsible for everything that happens under your account. Notify us immediately if you suspect unauthorized access.
We may disable your account at any time if we believe you've violated these Terms.
Things You May Not Do
When using our site, you agree not to:
• Break any laws or regulations.
• Infringe on anyone's intellectual property or other rights.
• Harm, exploit, or attempt to exploit minors.
• Send unsolicited advertising or spam without our permission.
• Pretend to be us, our staff, or anyone else.
• Harass, threaten, or harm others, or interfere with their use of the site.
• Overload or disrupt the site or its infrastructure.
• Attempt to access systems or data you're not authorized to access.
• Try to reverse-engineer the site's underlying code or technology.
Third-Party Links & Services
Our site may link to third-party websites or services. We don't control those sites and aren't responsible for their content, products, or practices. Any dealings you have with third parties are entirely between you and them.
User-Submitted Content
If you post or submit content to the site, you're responsible for it. We may remove content we find inappropriate. By submitting content, you give us a permanent, royalty-free license to use, display, and adapt it in order to operate the site.
Disclaimers
THE SITE AND PRODUCTS ARE PROVIDED "AS IS" WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED. WE DO NOT GUARANTEE THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY DEFECTS WILL BE FIXED. YOUR USE OF THE SITE IS AT YOUR OWN RISK.
Limitation of Liability
YOU AGREE TO HOLD CARA FRANK, ACUPUNCTURE INC HARMLESS FROM ANY CLAIMS, LOSSES, OR DAMAGES ARISING FROM YOUR USE OF THIS SITE.
TO THE FULLEST EXTENT ALLOWED BY LAW, CARA FRANK, ACUPUNCTURE INC IS NOT LIABLE FOR ANY INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES RELATED TO YOUR USE OF THE SITE OR ITS PRODUCTS.
Disputes & Governing Law
These Terms are governed by the laws of the State of New York. Before starting any formal dispute, you agree to contact us in writing and try to resolve the issue informally for at least 30 days.
If we can't resolve it informally, disputes will be settled through binding arbitration under JAMS Streamlined Arbitration Rules. By agreeing to arbitration, you waive your right to a jury trial or class action. An arbitrator's decision is final. Either party may seek emergency injunctive relief from a court at any time.
You must file any arbitration claim within one year of when the issue arose, or your claim is waived.
General
If any part of these Terms is found unenforceable, the rest still applies. These Terms are the full agreement between you and Cara Frank, Acupuncture Inc on this subject. There are no third-party beneficiaries.
Patient Notice of HIPAA Privacy Practices
This notice explains how we handle your medical information and what rights you have regarding it.
Our Commitment to Your Privacy
Cara Frank, Acupuncture Inc is committed to protecting your protected health information ("PHI"). PHI includes any information that identifies you and relates to your health, healthcare services you've received, or payment for those services.
We are required by law to keep your PHI private, provide you with this notice, and follow the practices described here. This notice applies to all our staff and personnel.
We may update this notice at any time in accordance with applicable law. Changes will be posted to our website and available upon request. Continued use of our site after a change constitutes your acceptance of the revised notice.
How We May Use or Share Your PHI
We may use and share your PHI for the following purposes:
• Treatment: To coordinate your care with other providers as needed and only with your signed permission.
• Payment: To submit claims to your insurance or health plan.
• Healthcare Operations: For internal activities like quality reviews and customer service.
• As Required by Law: When federal, state, or local law requires disclosure.
• Public Health: To report disease outbreaks, abuse, or product safety concerns to authorities.
• Workers' Compensation: As permitted under applicable workers' comp laws.
• Health Oversight: For audits, inspections, and regulatory activities.
• Legal Proceedings: In response to court orders or lawful subpoenas.
• Law Enforcement: To assist in identifying suspects, witnesses, or missing persons.
• Emergencies: To prevent serious threats to health or safety.
• Research: In limited, de-identified form under approved research protocols.
• Military & Government: For certain national security or military functions.
• Organ Donation: In connection with organ procurement organizations.
Your Rights
You have the following rights regarding your PHI:
• Confidential Communications: You can ask us to contact you through a specific method or address.
• Restrictions: You can request limits on how we use or share your PHI (we may or may not be able to comply).
• Access & Copies: You can request to view or receive a copy of your records (fees may apply).
• Amendments: You can ask us to correct or update your records if you believe they are inaccurate.
• Accounting of Disclosures: You can request a list of disclosures we have made of your PHI (some exceptions apply).
• Breach Notification: We will notify you if there is a breach of your unsecured PHI.
• Paper Copy: You may request a paper copy of this notice at any time.
• Complaints: If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services. We will not retaliate against you for filing a complaint.
To exercise any of these rights, or for more information, contact us at cara@carafrank.com.
Privacy Policy
This policy explains how we collect, use, and share your personal information when you visit or purchase from www.carafrank.com.
What We Collect
We collect two main types of information:
• Order Information: When you make a purchase, we collect your name, billing and shipping address, payment details, email address, and phone number.
• Device Information: We automatically collect information about how you access the site, including your IP address, browser type, and browsing behavior (via cookies and similar tools).
How We Use Your Information
We use the information we collect to:
• Process and fulfill your orders.
• Communicate with you about your order or account.
• Screen for fraud or security risks
• Improve and optimize our website.
• Send you updates or promotions (where you've opted in)
How We Share Your Information
We share your information with third-party service providers who help us operate the business — for example, Shopify (our online store platform) and Google Analytics. We may also share information when required by law.
We do not sell your personal information.
Your Choices
You can opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout. You can also manage cookies through your browser settings, though some site features may not work properly if you do.
Contact Us
If you have questions about this policy or want to make a request regarding your data, please contact us:
Email: cara@carafrank.com
Website: https://www.carafrank.com